Q. I received a defective/damaged item, can I get a refund
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred
Q. I received a wrong item, how can I return it
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.
Q. When are Returns not possible
There are a few certain scenarios where it is difficult for us to support returns
Return request is made outside the specified time frame, of 15 days from delivery.
Product is used, damaged, or is not in the same condition as you received it.
Specific categories like inner wear, lingerie, socks and clothing freebies etc.
Defective products which are covered under the manufacturer’s warranty.
Any consumable item which has been used or installed.
Products with tampered or missing serial numbers.
Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.Fragile items, hygiene related items.
Q. I have changed my mind; can I return what I have bought
If you change your mind before receiving your item, just contact us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind
The item is not on the Non-Returnables list.
You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.